Text S.A. Q4 2026 Earnings Recap

Text Group delivered a resilient quarter with record payments received despite a slight MRR decline, driven by strategic client renewals and product growth initiatives.

Key Takeaways

• Payments received increased by 0.4% YoY and 3.1% sequentially, reaching the highest quarterly level this year, primarily due to higher revenue from API usage and larger clients.
• MRR declined by USD 50,000, reflecting March churn linked to the end of grandfathering for existing LiveChat customers, signaling an upcoming impact on KPIs.
• The share of customers with ARPL over USD 500 grew by 1 percentage point, improving revenue retention prospects through longer-term customer relationships.
• AI agent performance remains industry-leading with a 74% resolution rate, rising to 80-90% for fully trained accounts, supported by new features like multiple agents per workspace and custom skills.
• Initiatives such as platform integrations (Microsoft, Meta, Kandji, Hexnode) and security upgrades bolster credibility and product reliability amid ongoing client acquisitions across education, finance, and sports betting sectors.