Shares surged 22.5% as the market rewarded significant beats in net new average order value (AOV) growth and strong customer retention, dismissing skeptics of seat growth and pricing power amidst the so-called "SaaSpocalypse."
- Net new AOV growth was the strongest in four years, defying concerns of decline in customer seats.
- Customer attrition reached near its lowest level ever, underscoring solid retention trends.
- Agentforce sales, service, and Slack seats all grew year-over-year, challenging assumptions of customer churn.
- Bookings for AI-related products (A1E and A4X) more than doubled quarter-over-quarter, highlighting accelerating demand.
- Contract lengths improved across new business and renewals, indicating stronger customer commitment and pricing power.
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