salesforce.com, inc. Q2 2027 Earnings Recap

Shares surged 22.5% as the market rewarded significant beats in net new average order value (AOV) growth and strong customer retention, dismissing skeptics of seat growth and pricing power amidst the so-called "SaaSpocalypse."

Key Takeaways

• Net new AOV growth was the strongest in four years, defying concerns of decline in customer seats.
• Customer attrition reached near its lowest level ever, underscoring solid retention trends.
• Agentforce sales, service, and Slack seats all grew year-over-year, challenging assumptions of customer churn.
• Bookings for AI-related products (A1E and A4X) more than doubled quarter-over-quarter, highlighting accelerating demand.
• Contract lengths improved across new business and renewals, indicating stronger customer commitment and pricing power.