IBEX’s shares rose 7.5% after the company reported 12% fourth-quarter revenue growth to $164.3 million and 15% full-year organic growth, alongside accelerating AI-agent traction and record profitability and cash-flow metrics.
- Q4 revenue reached a record $164.3 million, up 12%; full-year revenue was $644.1 million, with organic growth of 15% and six consecutive quarters of double-digit growth.
- IBEX added nine new “trophy” logos in Q4 and 17 for the full year; revenue from its top five, 10, and 25 clients grew 24%, 22%, and 15%, respectively.
- HealthTech revenue grew 42% year over year in Q4 to $29.4 million and 38% for the full year to $114 million, surpassing the company’s $100 million target.
- Client retention exceeded 99%, client NPS was 71, and employee NPS improved to 82 from 77, with 95% participation.
- AI-agent deployments showed early traction: Philippine Airlines achieved resolution rates above 20% and CSAT above 4.7/5, while BJ’s Wholesale reached resolution rates above 40% and CSAT above 4.7/5.
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