IBEX Limited Earnings Recaps
Q4 2026
Sep 12, 2026
IBEX’s shares rose 7.5% after the company reported 12% fourth-quarter revenue growth to $164.3 million and 15% full-year organic growth, alongside accelerating AI-agent traction and record profitability and cash-flow metrics.
Key takeaways
- Q4 revenue reached a record $164.3 million, up 12%; full-year revenue was $644.1 million, with organic growth of 15% and six consecutive quarters of double-digit growth.
- IBEX added nine new “trophy” logos in Q4 and 17 for the full year; revenue from its top five, 10, and 25 clients grew 24%, 22%, and 15%, respectively.
- HealthTech revenue grew 42% year over year in Q4 to $29.4 million and 38% for the full year to $114 million, surpassing the company’s $100 million target.
- Client retention exceeded 99%, client NPS was 71, and employee NPS improved to 82 from 77, with 95% participation.
- AI-agent deployments showed early traction: Philippine Airlines achieved resolution rates above 20% and CSAT above 4.7/5, while BJ’s Wholesale reached resolution rates above 40% and CSAT above 4.7/5.
Q3 2026
May 7, 2026
The stock rose 15.6% as ibex reported sustained double-digit revenue growth driven by strong client retention, accelerating growth in the health tech vertical, and the promising strategic partnership integrating AI technology, signaling optimism about its differentiated positioning in a shifting BPO landscape.
Key takeaways
- Revenue grew 17% year-over-year to $164.4 million, marking five consecutive quarters of double-digit growth.
- Adjusted EPS increased 11% to $0.91, with eight straight quarters of double-digit EPS growth.
- Top 10 client revenues grew over 25% on average in the past five quarters, supported by 100% client retention this quarter and 99.9% annual revenue retention.
- Health tech vertical expanded nearly 54%, set to surpass $100 million this fiscal year, demonstrating successful new vertical scaling.
- Announced a strategic partnership with Sierra AI to integrate advanced AI solutions with human-powered CX, driving early wins and positioning ibex as a leader in BPO 3.0.