eGain Corporation Q1 2027 Earnings Recap

eGain reported first-quarter revenue and profitability ahead of its guidance, while total revenue declined 7% year over year as legacy business ran off. The stock rose 0.8% after earnings, a roughly flat reaction.

Key Takeaways

• Total revenue was $21.9 million, above the high end of guidance, but down 7% year over year.
• AI customer revenue was $14.4 million, up 7% year over year and 66% of total revenue.
• AI customer ARR increased 11% year over year to $54.5 million; it represented 75% of SaaS ARR, versus 72% at fiscal 2026 year-end.
• Gartner named eGain a leader in its first Magic Quadrant for Customer Service Knowledge Management Systems; eGain said it ranked highest in ability to execute and furthest in completeness of vision.
• Management cited customer examples of AI adoption and outcomes, including Country Financial, where answer accuracy exceeded 96% and escalations from field agents fell 25% in the first month.