Five9, Inc. Earnings Recaps
Q1 2026
May 4, 2026
Investors rewarded Five9’s results with a 30.4% stock jump, reflecting subscription revenue growth and overall results coming in above guidance ranges, alongside a positive outlook on AI-driven customer experience innovation.
Key takeaways
- Subscription revenue growth accelerated in Q1 2026, contributing to top- and bottom-line results exceeding the high end of the guided ranges.
- EBITDA margin improved significantly over the prior year due to operational efficiency initiatives, increasing by 470 basis points from 2024 to 2025.
- Management emphasized strategic shifts toward AI-enabled customer experience platforms, highlighting the increasing urgency for cloud-based CCaaS solutions integrated with AI.
- Organizational changes, including the addition of a Chief Marketing and Growth Officer, aim to enhance go-to-market efficiency and drive growth.
- Leadership underscored a renewed focus on accountability, transparency, and measurable progress to better align with investor expectations.
Q3 2025
Nov 7, 2025
Five9 reported a strong Q3, driven by a robust 80% year-over-year growth in enterprise AI bookings and a significant increase in both profitability and cash flow.
Key takeaways
- Subscription revenue rose 10% year-over-year, with enterprise AI revenue growing 41%.
- Adjusted EBITDA margin increased to 25%, marking a 37% year-over-year growth.
- Record free cash flow grew 84% year-over-year, achieving a margin of 13%.
- Five9's strategic positioning in the AI-powered customer experience (CX) market is strengthened by a rich data advantage and innovative AI integration capabilities.
- Recognition as a leader in both Gartner's 2025 Magic Quadrant and IDC's inaugural MarketScape underscores Five9's competitive edge and industry leadership.