Zoom Video Communications, Inc. Earnings Recaps
Q2 2027
Aug 28, 2026
Shares dropped 10.5% after Zoom’s Q2 report as investors reacted negatively to signs of deceleration and a cautious outlook despite continued AI-driven momentum. The stock move reflects underlying concerns about overall growth slowing and margin pressure, overshadowing gains in certain segments.
Key takeaways
- Total revenue grew 4.9%, with Enterprise revenue accelerating modestly at 7.8%, marking the strongest pace in three years but still reflecting deceleration from prior quarters.
- AI-driven features saw strong adoption, with licensed monthly active users of AI features in Workplace increasing 125% year-over-year.
- Zoom Contact Center (CX) ARR maintained high double-digit growth, fueled by AI integration and record numbers of seven-figure ARR deals.
- Key customer expansions included large enterprises upgrading Zoom Workplace and Zoom Phone, consolidating vendors and integrating platforms.
- Despite segment-level progress, investors likely disappointed by cautious management outlook and the absence of clear margin expansion or broader platform growth acceleration consistent with earlier periods.
Q4 2026
Feb 27, 2026
Zoom demonstrated solid growth in Q4 FY 2026 with a 5.3% revenue increase, marking a structural shift in the market towards AI-driven solutions that enhance customer and employee experiences.
Key takeaways
- Q4 revenue rose 5.3%, with full year FY '26 revenue increasing 4.4%, reflecting momentum in AI product adoption.
- ZCX ARR grew in high double digits driven by significant AI monetization, with all top 10 deals incorporating paid AI.
- Successful major Q4 wins included partnerships with Aeroflow Health and Surrey & Sussex Healthcare, showcasing Zoom's competitive edge in AI-enhanced customer experience solutions.
- The newly announced ZVA 3.0 expands capabilities in voice and chat, improving operational efficiency for enterprises.
- Revenue Accelerator platform gained traction with a 50% year-over-year customer increase, indicating strong demand for vertical AI applications.