NICE Ltd. Earnings Recaps
Q2 2026
Aug 7, 2026
NICE's shares fell 6.0% after the company delivered solid revenue growth but tempered future expectations, signaling investor disappointment with cautious guidance and signs of deceleration in margin expansion and key growth segments.
Key takeaways
- Q2 revenue reached $782 million, coming in at the high end of guidance, with cloud revenue growing 12.6% year-over-year.
- AI backlog grew an impressive 72% year-over-year, though the company excluded a recent large HMRC deal from these figures, which would have otherwise smoothed growth comparisons.
- Non-GAAP EPS of $2.70 matched the high end of the outlook, but investors appeared skeptical given the cautious tone on future scaling and customer adoption timelines.
- Despite healthy demand drivers, the narrative hinted at AI adoption moving slower than ideal as customers focus on data preparation, governance, and operating model adjustments before full-scale deployment.
- International revenue increased 22%, supported by cloud migration trends and sovereign cloud demand, yet margins and near-term expansion appear challenged amid increased investments.
Q3 2025
Nov 13, 2025
NICE delivered a robust Q3 2025 performance with total revenue reaching $732 million, driven by a 13% increase in cloud revenue to $563 million, fueled by strong demand for AI-driven solutions.
Key takeaways
- Cloud revenue growth propelled by AI offerings, with annual recurring revenue (ARR) for self-service solutions accelerating to 49%.
- Q3 bookings for AI solutions more than tripled, reinforcing customer demand for AI-powered CX transformations.
- 15% year-over-year increase in cloud backlog highlights the effectiveness of the AI-first strategy.
- Significant deals include an 8-figure ACV contract with a leading global auto manufacturer, showcasing the value of unified cloud and AI platforms.
- Successful integration of NICE Cognigy is enhancing growth opportunities and driving engagement-based AI capabilities across enterprise segments.
Q2 2025
Aug 14, 2025
NICE delivered a strong Q2 2025 performance, achieving total revenue of $727 million, with a 12% year-over-year growth in its cloud business, significantly exceeding guidance.
Key takeaways
- AI and self-service ARR grew 42% year-over-year to $238 million, positioning NICE as a leader in AI-driven customer experience.
- The company saw a sixfold year-over-year increase in Copilot deals, showcasing strong demand for its AI solutions.
- Strategic partnerships with ServiceNow, AWS, and Salesforce are enhancing NICE's market position and expanding its capabilities.
- Customer engagement surged at the Interactions event, with attendee numbers up 33% year-over-year, indicating growing interest in NICE's offerings.
- The acquisition of Cognigy is expected to further enhance CXone Mpower's capabilities, accelerating NICE's growth in the AI-first customer experience sector.