TTEC Holdings, Inc. Earnings Recaps
Q3 2026
Nov 11, 2026
TTEC shares surged 72.0% after earnings. The quarter combined $492 million in revenue with a 9.8% Engage EBITDA margin, up from 7.4% a year earlier, and management reported progress in new-client wins and its AI-enabled offerings.
Key takeaways
- Q3 revenue was $492 million; EBITDA was $51 million, or 10.5% of revenue. Free cash flow was $28 million, and net debt declined $23 million.
- TTEC Engage EBITDA margin increased to 9.8% from 7.4% in the year-ago quarter.
- Nearshore and offshore delivery rose to 42% of revenue year to date in 2026, versus 36% in 2025, as the company restructured underperforming programs and expanded delivery in several regions.
- Management said TTEC had already surpassed year-over-year new-client signings and was on track to exceed last year’s total; it also cited growing demand for its AI language-translation platform.
- Management cautioned that realizing AI’s full value will take time, citing workflow redesign, retraining, legacy-system integration, data cleanup, and unresolved questions around accuracy, governance, and compute costs.
Q2 2026
Aug 13, 2026
Shares dropped 32.6% as investors reacted sharply to a significant revenue decline, margin compression, and a cautious outlook embedded in weak Q2 results.
Key takeaways
- Revenue fell 11.3% year-over-year to $455 million, driven by broad softness across segments.
- Adjusted EBITDA declined 25%, shrinking margins to 8.7% from 10.1% a year ago, indicating margin pressure.
- Operating income dropped to $26 million (5.7% margin) from $37 million (7.2% margin), reflecting ongoing profitability challenges.
- EPS collapsed to $0.03 from $0.22, further hit by a higher normalized tax rate reducing EPS by $0.08.
- Management acknowledged disappointing performance with ongoing structural cost reductions and strategic adjustments but did not provide confidence-boosting specifics, fueling investor skepticism.
Q3 2025
Nov 9, 2025
TTEC delivered solid third-quarter results, with revenues of $519 million and a significant net debt reduction of $119 million year-over-year, while persisting in its strategic investments to enhance AI-enabled customer experience solutions.
Key takeaways
- Revenue increased to $519 million, driven by ongoing client acquisition and embedded base growth.
- Adjusted EBITDA stood at $43 million, highlighting effective cost management amidst expansion efforts.
- Net debt reduced by $119 million compared to the prior year, showcasing financial strength.
- The company added 11 significant clients year-to-date, with a robust pipeline indicating potential for sustained growth into 2026.
- TTEC is leveraging AI and data analytics to evolve its customer experience offerings, aiming to address current industry challenges and improve client outcomes.