TTEC Holdings, Inc. Q3 2026 Earnings Recap

TTEC shares surged 72.0% after earnings. The quarter combined $492 million in revenue with a 9.8% Engage EBITDA margin, up from 7.4% a year earlier, and management reported progress in new-client wins and its AI-enabled offerings.

Key Takeaways

• Q3 revenue was $492 million; EBITDA was $51 million, or 10.5% of revenue. Free cash flow was $28 million, and net debt declined $23 million.
• TTEC Engage EBITDA margin increased to 9.8% from 7.4% in the year-ago quarter.
• Nearshore and offshore delivery rose to 42% of revenue year to date in 2026, versus 36% in 2025, as the company restructured underperforming programs and expanded delivery in several regions.
• Management said TTEC had already surpassed year-over-year new-client signings and was on track to exceed last year’s total; it also cited growing demand for its AI language-translation platform.
• Management cautioned that realizing AI’s full value will take time, citing workflow redesign, retraining, legacy-system integration, data cleanup, and unresolved questions around accuracy, governance, and compute costs.